A legal answering service for law firms and attorneys
A potential client may only call once. If nobody answers, they call the next firm on the list. Ringzel's AI receptionist answers the calls your attorneys and staff can't take, in your firm's name, and takes down the intake details so the right person can call back.
Build it free in two minutes. Talk to it straight away.
New client calls arrive when your team is busy
The U.S. Bureau of Labor Statistics says most lawyers work full time and some work more than 40 hours a week, across about 863,700 lawyer jobs in 2025 (U.S. Bureau of Labor Statistics, checked 9 November 2026).
Those hours are spent in court, at depositions and with current clients, not watching the phone. New calls come in over lunch, after 5 p.m. and on weekends. Your receptionist answers, takes their details calmly and makes sure the call reaches your intake team instead of a full voicemail box.
Comparing voicemail, a receptionist, a live legal answering service and AI? Our guide to legal answering service options covers the trade-offs, and after-hours calls for law firms sets out which calls are truly urgent.
What our law firm answering service does on the call
It answers in your firm's name and tells the caller it's automated.
It asks your intake questions: name and contact details, the practice area, a brief description of the matter, the names of any other parties for your own conflict check, and any dates or deadlines the caller mentions.
It keeps to the facts about your firm: office hours, the practice areas you handle, how consultations work and whether they're free, from the information you give it.
It never gives legal advice. It won't interpret a caller's situation, tell them their options or suggest what to do. If you have a standard disclaimer, such as that calling doesn't make them a client, it reads it word for word.
It flags urgent matters. If your firm takes urgent calls, like a family member's arrest overnight, it follows your instructions, including texting you straight away.
It doesn't bluff. If it can't help, it says so, takes a message and marks it for your team.
A clear record of every intake
After each call, you get the recording, the transcript, a summary and a check report. That's on every plan.
The summary gives the attorney what they need before they pick up the phone: who called, the practice area, what the matter is about, the other parties and how soon they need a response.
The check report confirms the intake questions were covered and that anything urgent was escalated as you instructed.
You can check calls on the go in the Ringzel Android app, which is live on Google Play. The iPhone app is coming soon.
Example call scenario
Example call scenario. This is an illustration, not a recording of a real call.
At 6:15 p.m. on a Thursday, someone calls about a car accident two days ago. Your office has closed.
Your receptionist answers in your firm's name, says it's automated and works through your intake questions: name and number, the date and place of the accident, the other driver's name and whether they've spoken to an insurer. When the caller asks whether they should accept the insurer's offer, it explains that it can't give legal advice and that an attorney will call back.
The next morning, your intake team has the summary, recording and check report, and the caller hears back from the right person.
New inquiries from your website, handled properly
Some people read your website before they feel ready to call. On Professional and Premium, a bespoke AI chat on your website answers them for you.
Someone reading your estate planning page late on a weekday asks whether you do trusts and how to book a consultation. The chat answers from your firm's information, finds out what the matter concerns and captures their details, without giving legal advice.
For turning inquiries into clients, see our guides to how law firms get more clients and getting more Google reviews as an attorney.
An AI receptionist for law firms that books and routes
On the Professional and Premium plans, your receptionist can do more than take the details.
Book consultations into your calendar, using the slots you choose.
Transfer calls to an attorney or your office when a caller needs to speak to someone now.
Route calls by practice area, so a family law matter reaches your family team and a PI call reaches PI intake.
On Basic, your receptionist takes the full intake and passes it to your team.
Hear it answer for your firm
Type in your firm's name and Ringzel builds a receptionist from your website and Google listing. It takes about two minutes. Then talk to it in your browser as a new client would: describe a matter, ask for a consultation, ask for advice and hear how it declines.
No phone needed. No card.
Pricing for law firms
Plans start at $99 a month, with unlimited calls on every plan. Professional, at $179 a month, adds consultation booking, call transfers and routing by practice area. Premium, at $299 a month, adds integrations and reputation management. Every plan includes the recording, transcript, summary and check report for every call, and a 14-day free trial with no card to start. Paying yearly costs $990, $1,790 or $2,990.
Weighing this against another hire? Our guide to what a law firm receptionist costs works through it, and what missed calls cost a law firm shows the other side.
Questions law firms ask
What is a legal answering service?
It's a service that answers calls for a law firm when the team is unavailable. Ringzel does this with an AI receptionist that takes the intake details and passes them to the right person.
What does a law firm answering service do?
It answers the firm's calls when attorneys and staff can't, takes intake details from potential clients, takes messages from current clients and flags urgent matters. Ringzel does this 24/7 with an AI receptionist in your firm's name.
Is it an attorney answering service for solo practitioners too?
Yes. It works for a solo attorney as well as a multi-office firm. You keep your number and forward the calls you can't take.
Can an AI receptionist for law firms do client intake?
Yes. It asks the intake questions you set, including the names of other parties for your conflict check, and gives your team a summary, recording, transcript and check report.
Does it give legal advice?
No. It never gives legal advice, interprets a caller's situation or suggests what to do. If a caller asks, it explains that an attorney will need to speak to them.
Can it put urgent calls through to an attorney?
Yes, on the Professional and Premium plans, it can transfer calls. On every plan, it follows your instructions for urgent matters, including texting you straight away.
Can I keep my existing number?
Yes. You keep your number and forward the calls you can't take, whether your team is in court, in meetings or the office is closed.
How much does it cost?
From $99 a month with unlimited calls. Professional, which adds consultation booking, transfers and routing, is $179 a month. Every plan has a 14-day free trial with no card to start.
Make sure new clients reach you
Build your receptionist in about two minutes and hear how it handles a new client call. When you're ready, start your 14-day free trial.
No website or Google listing? Tell us about your business
Build it free in two minutes. Talk to it straight away.