A locksmith answering service that takes the lockout call
Lockout calls come in at the worst times, and the caller wants an answer now. Ringzel's AI answering service picks up the calls you can't take, in your business name, and gets you the location and details so you can call back and head out.
Build it free in two minutes. Talk to it straight away.
Lockout calls don't wait
A caller locked out of their house, car or store isn't going to leave a message and wait. They call the next number on the list. If you're mid-job or on the road, that's often someone else's job.
Your receptionist answers every call 24/7 in your business name, so the caller hears a real answer and you get the details in seconds.
Thinking about growing? Our guide to how to start a locksmith business covers the setup, and what to charge as a locksmith covers pricing.
What our locksmith answering service does on a call
It answers in your business name and tells the caller it's automated, then gets straight to what matters.
It gets the location first. Street address, ZIP code and any landmark that helps you find it, plus a number to call them back on.
It asks your questions: house, apartment, car or business, whether anyone is inside, the lock type or the car's make and model.
It passes on your rules. If you need to see ID showing the address before you open a door, it tells callers that in your words. It only gives prices or service-call fees you've supplied, and it never shares where you or your techs are.
It escalates the right calls. For the call types you mark as urgent, it gives your emergency instruction and texts you straight away. If someone describes an immediate danger, like a child locked in a hot car, it tells them to hang up and call 911.
Everything you need before you head out
After each call, you get the recording, the transcript, a summary and a check report. That's on every plan.
The summary puts the address and the situation at the top, so you can decide in a few seconds whether to go.
The check report reviews whether the location and details were captured and whether an urgent call got your emergency instruction.
You can check calls on the go in the Ringzel Android app, which is live on Google Play. The iPhone app is coming soon.
Example call scenario
Example call scenario. This is an illustration, not a recording of a real call.
It's 10:50 p.m. on a Friday and raining. A caller has shut her apartment door behind her with her keys and purse inside.
Your receptionist answers in your business name, says it's automated and takes the address and ZIP code first, then a callback number. It asks about the door and the lock, and tells her you'll need to see ID showing the address, as you've set it to. You've marked a home lockout at night as urgent, so it texts you straight away.
You get the summary with the address, the situation and her number, plus the recording and the check report.
When customers find you online
Not every locksmith job is an emergency. On Professional and Premium, a bespoke AI chat on your website handles the planned work, like rekeying after a move or quoting a smart lock install.
A new homeowner asks on Sunday night about rekeying all the locks in a three-bedroom house. The chat answers from your business information, asks how many doors and what locks they have, and captures the inquiry for you.
For locksmiths who book ahead or run a team
On the Professional and Premium plans, your receptionist can do more than take the details.
Book rekeys, lock changes and installs into your calendar, using the slots you choose.
Transfer calls to you when a caller needs to speak to someone right away.
Route calls across your techs by area or type of job.
On Basic, your receptionist takes the details and you arrange the work.
Test it on your own business
Type in your business name and Ringzel builds a receptionist from your website and Google listing. It takes about two minutes. Then call it in your browser: say you're locked out, ask for a rekey, ask about car keys.
No phone needed. No card.
Pricing for locksmiths
Plans start at $99 a month, with unlimited calls on every plan. Professional, at $179 a month, adds bookings, call transfers and team routing. Premium, at $299 a month, adds integrations and reputation management. Every plan includes the recording, transcript, summary and check report for every call, and a 14-day free trial with no card to start. Paying yearly costs $990, $1,790 or $2,990.
Questions locksmiths ask
What is a locksmith answering service?
It's a service that answers your calls when you can't. Ringzel's AI receptionist picks up in your business name, takes the location and details, and texts you about urgent lockouts.
Can it handle emergency lockout calls at night?
Yes. It answers every call 24/7. For the call types you mark as urgent, it gives your emergency instruction and texts you straight away.
Will it tell callers my prices?
Only the prices and service-call fees you've given it. If you'd rather quote on the phone yourself, it takes the details and says you'll call back with a price.
Will it tell callers where I am?
No. It never shares where you or your team are.
Can it tell callers I need to see ID?
Yes. If you require proof of residence or ownership before opening a door or car, it passes that on in your words.
Can I keep my existing number?
Yes. You keep your number and forward the calls you can't take, whether you're busy, on a job or closed.
How much does it cost?
From $99 a month with unlimited calls. Professional, which adds bookings, transfers and team routing, is $179 a month. Every plan has a 14-day free trial with no card to start.
Answer the next lockout, even when you can't
Build your receptionist in about two minutes and hear how it handles a lockout call. When you're ready, start your 14-day free trial.
No website or Google listing? Tell us about your business
Build it free in two minutes. Talk to it straight away.