A veterinary answering service for animal hospitals and vet clinics
Your front desk is juggling check-ins, payments and a waiting room full of pets. Ringzel's AI receptionist answers the calls they can't, in your practice name, and passes on your emergency instructions word for word.
Build it free in two minutes. Talk to it straight away.
A vet practice phone never really stops
The U.S. Bureau of Labor Statistics says some veterinarians work nights or weekends and may have to respond to emergencies outside scheduled hours, across about 91,100 veterinarian jobs in 2025 (U.S. Bureau of Labor Statistics, checked 9 November 2026).
Owners call about appointments, refills and worrying symptoms at all hours. Your receptionist answers those calls, takes the details and passes on your instructions, so your team can focus on the animals in front of them.
Thinking about staffing and growth? See our guides to veterinary front desk cost and veterinary practice marketing.
How our vet answering service handles client calls
It answers in your practice name and tells the caller it's automated.
It asks your questions: the owner's name and number, the pet's name and species, whether they're an existing client and what the call is about.
It takes appointment requests, refill requests and messages for your team.
It never gives veterinary advice. It won't comment on symptoms, dosing or whether something is serious.
It passes on your emergency instructions word for word. If an owner describes an emergency, it gives them the instruction you've set, such as the name and address of the emergency animal hospital you refer to, and texts you straight away.
It answers from your practice information: hours, location, which animals you see and how to request records.
What your team gets after each call
Every call comes back with a recording, a transcript, a summary and a check report, on every plan.
Your team sees who called, which pet it's about, whether they're an existing client and what they need.
The check report reviews whether the right details were taken and whether an emergency call got your instructions.
You can check calls on the go in the Ringzel Android app, which is live on Google Play. The iPhone app is coming soon.
Example call scenario
Example call scenario. This is an illustration, not a recording of a real call.
At 11:15 a.m., an existing client calls. Her cat, Pepper, needs a refill of his thyroid medication and she'd like to pick it up on Friday.
Your receptionist answers in the practice name, says it's automated and takes her name, Pepper's name, the medication and when she'd like to pick it up. It doesn't comment on dosage or the cat's condition. It explains, using your practice information, that refills are approved by a vet before they're ready.
Your team gets the summary, the recording and the check report, ready to pass to the vet.
New clients from your website
On Professional and Premium, a bespoke AI chat on your website answers pet owners for you.
Someone who just adopted a puppy asks at 9 p.m. whether you're taking new clients and what a first visit includes. The chat answers from your practice information and captures their details for your team.
Appointments and routing on Professional
On the Professional and Premium plans, your receptionist can do more than take the details.
Book appointments into your calendar, using the slots you make available.
Transfer calls to the front desk or a vet tech when an owner needs to speak to someone.
Route calls, so boarding, grooming and medical calls reach the right person.
On Basic, your receptionist takes the details and your team books the appointment.
Hear how it sounds to your clients
Type in your practice name and Ringzel builds a receptionist from your website and Google listing. It takes about two minutes. Then call it in your browser as an owner would: book a vaccine visit, request a refill, describe an emergency.
No phone needed. No card.
Pricing for veterinary practices
Plans start at $99 a month, with unlimited calls on every plan. Professional, at $179 a month, adds appointment booking, call transfers and routing. Premium, at $299 a month, adds integrations and reputation management. Every plan includes the recording, transcript, summary and check report for every call, and a 14-day free trial with no card to start. Paying yearly costs $990, $1,790 or $2,990.
Questions from vet practices
What is a veterinary answering service?
It answers your practice's calls when your team can't. Ringzel's AI receptionist answers in your practice name, takes the details and passes on your emergency instructions.
Is a vet answering service only for after hours?
No. Many practices forward calls whenever the front desk is busy, as well as after hours. Ringzel answers every call 24/7 and sends your team the details.
After hours answering service: how to stop losing calls after 5pm
Does it give advice about a pet's symptoms?
No. It never comments on symptoms, medication or whether something is serious.
What happens when an owner calls with an emergency?
It gives the owner the emergency instruction you've set, word for word, and texts you straight away.
Can it book vet appointments?
Yes, on the Professional and Premium plans, using the slots you choose.
Will callers know it's automated?
Yes. It answers in your practice name and tells callers it's an automated receptionist. It never pretends to be you or a member of your team.
Can I keep my existing number?
Yes. You keep your number and forward the calls you can't take, whether the front desk is busy or the practice is closed.
How much does it cost?
From $99 a month with unlimited calls. Professional, which adds appointment booking, transfers and routing, is $179 a month. Every plan has a 14-day free trial with no card to start.
Let your team focus on the animals in front of them
Build your receptionist in about two minutes and hear how it handles a client call. When you're ready, start your 14-day free trial.
No website or Google listing? Tell us about your business
Build it free in two minutes. Talk to it straight away.