An insurance agency answering service for quotes, policy changes and claims
Prospects shopping for a quote call two or three agencies, and current clients call when something has gone wrong. Ringzel's AI receptionist answers the calls your team can't, in your agency's name, and gets each one to the right person.
Build it free in two minutes. Talk to it straight away.
Why insurance agencies miss calls
Your producers are on the phone with clients, your service team is handling endorsements and renewals, and calls stack up. A missed quote request often goes to another agency. A missed claim call leaves a client feeling ignored at the worst moment.
Your receptionist answers every call 24/7, in your agency's name, so each caller is heard and each request is written down for your team.
What our insurance agency answering service handles
It answers in your agency's name and tells the caller it's automated.
Quote requests. It takes the caller's details and the type of coverage they're shopping for, using the questions you set, so a producer can call back prepared.
Policy changes and certificate requests. It takes down what needs changing, or who needs a certificate of insurance and by when, and flags it for your service team.
Claims. It takes the details of what happened and, if you've given it the carrier claims numbers, passes those on so the client can report the claim.
It never gives coverage advice. It won't say whether something is covered, quote a premium or bind coverage. If a caller asks, it explains that a licensed agent will call them back.
If a caller says someone is in immediate danger, it tells them to hang up and call 911.
What your team gets after every call
After each call, you get the recording, the transcript, a summary and a check report. That's on every plan.
The summary shows whether it's a prospect or a client, what they need, which line of insurance and how urgent it is.
The check report reviews whether the details were captured and urgent calls flagged as you set.
You can check calls on the go in the Ringzel Android app, which is live on Google Play. The iPhone app is coming soon.
Example call scenario
Example call scenario. This is an illustration, not a recording of a real call.
It's 7:30 p.m. on a Friday. A general contractor who insures his business with you calls. He needs a certificate of insurance sent to a homeowner before a job starts Monday.
Your receptionist answers in your agency's name, says it's automated and takes his name, his business, the certificate holder's name and address and the deadline. It doesn't promise when the certificate will be issued. It flags the request for your service team as due Monday.
First thing Monday, your team has the summary, recording and check report, and the certificate goes out before the job starts.
Quote requests from your website
On Professional and Premium, a bespoke AI chat on your website answers visitors for you.
A new homeowner asks at 10 p.m. whether you can quote home and auto together. The chat answers from your agency information, takes the basics you ask for and captures the lead for a producer, without quoting a premium.
Calls routed to producers and service staff
On the Professional and Premium plans, your receptionist can do more than take the details.
Book quote calls and policy reviews into your calendar, using the slots you choose.
Transfer calls to a producer or service rep when a caller needs a person now.
Route calls by line or by team, so personal lines, commercial lines and claims each reach the right person.
On Basic, your receptionist takes the details and passes them to your team.
Hear it answer for your agency
Type in your agency's name and Ringzel builds a receptionist from your website and Google listing. It takes about two minutes. Then talk to it in your browser: ask for an auto quote, request a certificate, ask whether something is covered and hear how it declines.
No phone needed. No card.
Pricing for insurance agencies
Plans start at $99 a month, with unlimited calls on every plan. Professional, at $179 a month, adds appointment booking, call transfers and routing. Premium, at $299 a month, adds integrations and reputation management. Every plan includes the recording, transcript, summary and check report for every call, and a 14-day free trial with no card to start. Paying yearly costs $990, $1,790 or $2,990.
Questions insurance agencies ask
What is an insurance agency answering service?
It answers your agency's calls when your team can't. Ringzel's AI receptionist takes quote requests, policy changes, certificate requests and claim details, and sends them to the right person.
Will it tell clients whether something is covered?
No. It never gives coverage advice, quotes premiums or binds coverage. It explains that a licensed agent will call back.
Can it take claim calls after hours?
Yes. It answers 24/7, takes the details and passes on the carrier claims numbers you give it, then flags the call for your team.
Can it route calls to the right producer?
Yes, on the Professional and Premium plans. It can route by line of business or team and transfer callers who need a person now.
Can I keep my existing number?
Yes. You keep your number and forward the calls you can't take, whether your team is on other calls or the office is closed.
Do you also work with accounting and law firms?
Yes. See our pages for accountants and law firms.
How much does it cost?
From $99 a month with unlimited calls. Professional, which adds appointment booking, transfers and routing, is $179 a month. Every plan has a 14-day free trial with no card to start.
Every quote and claim call, answered
Build your receptionist in about two minutes and hear how it handles a quote request and a claim. When you're ready, start your 14-day free trial.
No website or Google listing? Tell us about your business
Build it free in two minutes. Talk to it straight away.