Your AI receptionist, on your website too
The Ringzel Professional and Premium plans include a bespoke AI website chat widget. It handles enquiries on your website for you, so nobody on your team needs to sit behind a live chat window waiting to reply.
Your receptionist answers the calls you can't take. The website chat looks after the people who'd rather type. Same package, both covered.
Build it free in two minutes. Talk to it straight away.
What your website chat does
Your Ringzel package includes an AI chatbot for your website, built around your business. When a visitor starts a conversation, it:
- talks with them in your business's name, not as Ringzel
- answers their questions using the information you've given it about your business
- finds out what they need
- captures the enquiry and the details you'd want before calling back
You don't need to be online for any of it. The conversation is handled while you're working or with a customer.
Live chat or AI chat?
Traditional live chat often depends on someone from the business being there to reply. If nobody's free, the visitor waits, or leaves.
The website chat included with Ringzel handles the conversation itself. It answers from what you've told it about your business and takes down the enquiry, so a question asked while you're busy still gets a proper reply and a record you can act on.
One receptionist for phone and website enquiries
Customers get in touch in different ways. Some ring. Some type. Ringzel covers both as one receptionist, not two separate tools.
Calls your receptionist handles are captured in your Ringzel account, with the recording, transcript, summary and check report.
Website chats are captured in the same account, with the transcript and a summary.
So when you sit down to follow up, the phone enquiries and the website enquiries are in one place. You can call each person back or, where available, contact them on WhatsApp from your Ringzel account.
Example chat scenario
Example chat scenario. This is an illustration, not a real conversation.
An electrician is up a ladder at lunchtime. On their website, a visitor asks whether they fit outdoor security lights and how soon they could come out.
The chat answers from the information the electrician has provided, asks for the address, what kind of lighting they want and when they're free, and captures the enquiry.
That afternoon, the electrician opens their Ringzel account. The chat transcript and summary sit alongside the morning's calls, and they ring the customer back with everything they need.
After the chat
When a conversation ends, the transcript and a summary are saved in your Ringzel account.
The summary tells you who got in touch and what they need. The transcript is there if you want to read the whole conversation.
From there, you can call the lead back or, where available, contact them on WhatsApp from your Ringzel account. The chat doesn't carry on by WhatsApp or text on its own: you choose how to follow up.
Where website chat helps
Some businesses get a lot of their enquiries through their website, often from people researching before they pick up the phone.
Estate and letting agents: viewing, valuation and landlord enquiries.
Law firms: new enquiries from people reading about a practice area.
Private clinics: questions about treatments and consultations.
Hair and beauty salons: appointment and treatment questions.
Builders: extension and renovation enquiries.
Landscapers and gardeners: garden project and maintenance enquiries.
Questions about the website chat
What is an AI chatbot for a website?
It's a chat on your website that talks to visitors for you. Ringzel's version is included with your AI receptionist and is built around your business, answering from the information you give it and capturing each enquiry.
Which Ringzel plans include the website chat?
Professional and Premium include the bespoke AI website chat widget. It isn't sold separately. Basic covers phone answering, and the 14-day free trial includes everything, the website chat too.
Do I need someone watching the chat?
No. The chat handles the conversation itself, so nobody on your team needs to sit behind a live chat window.
What does it know about my business?
It answers from the business information you've given it, and captures the enquiry so you can follow up on anything else.
Will it carry on the conversation by WhatsApp or text?
No. The chat stays on your website. Afterwards, you can call the visitor back or, where available, contact them on WhatsApp from your Ringzel account.
Where do the chat conversations go?
The transcript and a summary are saved in your Ringzel account, in the same place as the calls your receptionist handles.
Does it talk to visitors as Ringzel?
No. It represents your business, so visitors are dealing with you.
Can I try Ringzel first?
Yes. Type your business name and Ringzel builds a receptionist from your website and Google listing in about two minutes, and you can talk to it in your browser. When you're ready, every plan has a 14-day free trial with no card to start.
Cover your phone and your website
One Ringzel package answers the calls you can't take and handles the enquiries on your website. Hear it for your business first.
No website or Google listing? Tell us about your business
Build it free in two minutes. Talk to it straight away.