When the front desk is checking a patient in and two lines are ringing, someone waits. Ringzel answers the calls your reception team can't get to, in your practice name, and passes every enquiry back to them.
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See example calls
Mornings bring toothache calls, rebooking requests and people checking whether you take new patients, all while the waiting room fills. At lunch the desk is short-handed. After closing, the calls keep coming.
Patients who can't get through to book a check-up often try another practice. Your receptionist picks up those calls so the enquiry stays with you and your team can call back when they're free.
Weighing up voicemail, more reception hours, a human answering service or an AI receptionist? Our guide to dental answering service options compares them, including how to handle out-of-hours calls.
If you're planning reception cover, our guide to what a dental front desk costs sets out what reception really costs a practice in 2026.
It answers in your practice name and tells the caller it's automated.
For a new patient, that might be their name, contact number, whether they're looking for NHS or private care and what they'd like to come in for. For an existing patient, it might be their date of birth and what they need.
A patient in pain or with a broken tooth is handled differently from someone asking about whitening, following the urgent-call instructions your practice has set.
It won't diagnose, suggest treatment or tell someone whether their symptoms are serious. It passes on your practice's own instructions exactly as you've written them, such as your emergency appointment arrangements or your out-of-hours message.
If a caller says there's an immediate danger to life, it tells them to call 999. If it can't help, it says so, takes a message with a good time to call back and flags it for your team.
Every call comes back with a recording, a transcript, a summary and a check report, on every plan.
Your reception team can see at a glance who called, whether they're new or existing, what they need and how soon. The check report reviews whether the right details were taken and whether an urgent call was handled the way your practice set it up.
Two new patient registrations: a mother and her son.
Example call scenario. An illustration only, not a recording of a real patient call.
Just after 1pm on a Thursday, a caller rings. She moved to the area last month and wants to register as a new patient, and her son needs a check-up too.
Your receptionist answers in the practice name, says it's automated and takes both names, dates of birth, a contact number and whether she's hoping for NHS or private care. It answers her question about opening hours from your practice information and explains the team will call back to arrange appointments.
Your team gets the summary, the recording and the check report, with both enquiries clearly listed.
Example call scenarios. These are illustrations, not recordings of real calls.
A patient rings in pain with a broken tooth.
What happens: It follows the urgent-call instructions your practice has set and flags it for your team. It won't diagnose or suggest treatment.
A patient asks when the practice is open.
What happens: It answers from your practice information, and takes a message if anything else is needed.
A caller asks for something you haven't given it an answer to.
What happens: It says so, takes a message with a good time to call back and flags it for you. It doesn't bluff.
Running a private clinic rather than a dental practice? See our answering service for private clinics.
Some new patients look up a practice online before they ever ring. Your bespoke AI chat widget answers them on your website, so nobody on reception needs to watch a chat window between patients.
Someone browsing your site on a Sunday evening asks whether you offer Invisalign consultations and how to join the practice. The chat answers from the information you've given it, finds out what they're after and captures their details.
The transcript and a summary are saved in your Ringzel account. On Monday, your team can call them back or, where available, contact them on WhatsApp.
Asked about Invisalign consultations and joining the practice. Call back on Monday.
On the Professional and Premium plans, your receptionist can go further.
On Basic, your receptionist takes the details and your team books the appointment.
Type in your practice name and Ringzel builds a receptionist from your website and Google listing in about two minutes. Then talk to it in your browser as a patient would: ask to register, ask about fees, ask what happens if you're in pain.
No phone needed. No card.
Plans start at £99 a month with unlimited calls. Professional, at £179 a month, adds appointment booking, call transfers and routing. Premium is £299 a month. Every plan includes the recording, transcript, summary and check report for every call, plus a 14-day free trial with no card to start.
Answers and captures.
Answers, books and routes.
Connects to the rest of your business.
14-day free trial on every plan. No card to start. The trial begins when you create your account. Cancel before day 14 and you owe nothing.
Really happy with Ringzel. It was easy to get set up, and it's been working great for us at Art on Film. The whole experience has been refreshingly simple.
Calls your reception team can't answer are forwarded to it, and it picks up in your practice name. Ringzel's receptionist takes the patient's details and reason for calling, follows your practice's instructions and sends everything back to your team.
Yes. Ringzel answers patient calls in your practice name, tells callers it's automated and captures what they need, whether that's registering, rebooking or an urgent appointment request.
Yes, on the Professional and Premium plans, into the calendar slots you make available. On Basic, it takes the details and your team books the appointment.
No. It never diagnoses or recommends treatment. It only passes on the instructions your practice has set, exactly as written.
It treats the call as urgent and follows your practice's urgent-call instructions, such as your emergency appointment arrangements. If a caller describes an immediate danger to life, it tells them to call 999.
Yes. It tells every caller it's automated and never pretends to be a member of your team.
Yes. You keep your number and forward only the calls reception can't take, whether the lines are busy, a call goes unanswered or the practice is closed.
It's worth considering when reception is with patients and new-patient or appointment calls go to voicemail, and the value of those bookings exceeds the monthly plan after your usual conversion. An AI dental answering service must not give clinical advice; it should take details and escalate pain calls by your rules. Work the numbers with the calculator and pricing, then follow the steps in our guide to whether an AI answering service is worth it.
From £99 a month with unlimited calls. Professional, which adds booking, transfers and routing, is £179 a month.
Build a receptionist for your practice in about two minutes and hear how it handles patient calls. When you're ready, start your 14-day free trial.
No website or Google listing? Tell us about your business
Build it free in two minutes. Talk to it straight away.
