You're on a ladder with the power off, or halfway through a consumer unit swap. The phone rings in your pocket and you can't touch it. Ringzel's AI answering service picks up for you, in your business name, and gets the details to you so you can ring back when you're clear.
No website or Google listing? Tell us about your business
Build it free in two minutes. Talk to it straight away.
See example calls
Electrical work doesn't pause for the phone. You can't answer mid-termination, in a loft space or while testing a circuit, and a lot of your work is in places with no signal anyway.
Meanwhile the calls keep coming: a tripping RCD, a quote for a rewire, a landlord chasing an EICR before a tenancy starts, a new build that needs first fix booking in. Some can wait until tonight. Some can't. Your receptionist picks them all up, so none of them go unanswered while you're working.
It answers in your business name and tells the caller it's automated.
You choose the questions, such as the address, what's happened, whether anything has tripped or stopped working, whether it's a home or a business, and whether the caller is the owner, a tenant or a landlord.
You decide which calls count as urgent: for example, you can set a caller who says they have no power to be treated as urgent, while a quote for extra sockets is taken as routine. It doesn't judge the fault itself.
It won't diagnose faults or give electrical advice of its own. If you've set an instruction for particular situations, it passes it on exactly as you've written it.
For calls you've marked as emergencies, it gives your emergency instruction and texts you straight away. If someone says there's an immediate danger to life, it tells them to hang up and call 999.
If a question is outside what it knows, it says so, takes a message with a good time to call back and flags it for you.
Once the call ends, you get the recording, the transcript, a summary and a check report. That's included on every plan.
The summary tells you the job at a glance: who called, the address, what's wrong and how urgent it is. If the caller is a letting agent booking an EICR, you'll know that before you ring back.
The check report takes a second look at the call, checking the details were captured properly and that anything urgent was escalated as you'd want.
Half the café kitchen has no power. They open in an hour.
Example call scenario. An illustration of how a call could be handled, not a recording of a real call.
A small café rings on a Saturday morning. Half the kitchen has no power and they open in an hour.
Your receptionist answers in your business name, says it's automated and takes the business name, address and a contact number. It asks what's stopped working and whether anything else is affected, as you've set it to. Because you've marked loss of power at a business as urgent, it follows your emergency instruction and texts you straight away.
You get the summary, the recording and the check report, so when you call the café back you already know the address, the problem and who to ask for.
Example call scenarios. These are illustrations, not recordings of real calls.
A landlord rings needing an EICR before a new tenancy starts.
What happens: The address, the deadline and a good time to call back are taken for you. On Professional and Premium, the visit can be booked into your calendar.
A homeowner rings because something keeps tripping and part of the house has no power.
What happens: It asks your questions and follows your rules on what's urgent. It won't diagnose the fault or tell them what to do.
A caller asks for something you haven't given it an answer to.
What happens: It says so, takes a message with a good time to call back and flags it for you. It doesn't bluff.
Working alongside builders? See our answering service for builders and contractors.
Some customers would rather message than ring, especially when they want a price. Your bespoke AI chat widget handles those conversations for you, so nobody has to watch a live chat window.
Say a homeowner lands on your website asking about an EV charger at the side of the house. The chat answers their questions using the information you've given it, asks about the property and where the car is parked, and captures the enquiry. You don't need to be online.
When the chat ends, the transcript and a summary are saved in your Ringzel account. You can call them back from there or, where available, contact them on WhatsApp.
EV charger at the side of the house, car parked on the drive. Call back in the morning.
On the Professional and Premium plans, your receptionist can also:
On Basic, your receptionist takes the details and passes them to you, and you book the work yourself.
Type in your business name and Ringzel builds a receptionist from your website and Google listing. It takes about two minutes. Then talk to it in your browser as a customer would: ask for an EICR, report a tripping fuse box, ask if you do EV chargers.
No phone needed. No card.
Every plan includes unlimited calls, plus the recording, transcript, summary and check report for every call. Basic is £99 a month. Professional, at £179 a month, adds bookings, call transfers and team routing. Premium is £299 a month. Every plan has a 14-day free trial with no card to start.
Answers and captures.
Answers, books and routes.
Connects to the rest of your business.
14-day free trial on every plan. No card to start. The trial begins when you create your account. Cancel before day 14 and you owe nothing.
Setting your own rates? Our guide to what to charge as an electrician works out an hourly and day rate from your costs, with UK market rates to check it against.
Really happy with Ringzel. It was easy to get set up, and it's been working great for us at Art on Film. The whole experience has been refreshingly simple.
It's a service that answers your calls when you can't get to the phone. Ringzel does it with an AI receptionist that answers in your business name, asks your questions and sends you the details.
Yes. You forward the calls you can't take, and your receptionist picks up, finds out what the job is, how urgent it is and where it is, then gets the details to you.
It follows the emergency instructions you set, gives the caller your emergency instruction and texts you straight away. If someone says there's an immediate danger to life, it tells them to hang up and call 999.
No. It never diagnoses faults or gives electrical advice. It only passes on instructions you've given it, exactly as you've written them.
Yes, on the Professional and Premium plans. It books into your calendar using the slots you choose. On Basic, it takes the details and you book the job.
Yes. You keep your number and forward the calls you can't answer, whether you're busy, not answering or closed.
It's worth it when fault calls, EICR requests and new-work enquiries regularly ring out while you're on the tools, and a typical job is worth more than the monthly cost once you apply your normal close rate. Use your call log and the calculator; don't rely on someone else's averages. See the worth-it guide.
Plans start at £99 a month with unlimited calls. Professional, which adds bookings, transfers and team routing, is £179 a month. There's a 14-day free trial with no card to start.
Build your receptionist in about two minutes and hear how it would answer your calls. When you're ready, start your 14-day free trial.
No website or Google listing? Tell us about your business
Build it free in two minutes. Talk to it straight away.
