A patient on the couch comes first, even when the phone is ringing. Ringzel picks up the calls your clinic misses, in your clinic's name, and sends every booking request and enquiry back to you to follow up between sessions.
For physiotherapists, osteopaths, chiropractors, opticians, aesthetics clinics and private GPs.
No website or Google listing? Tell us about your business
Build it free in two minutes. Talk to it straight away.
See example calls
If you're treating patients and answering the phone yourself, every call during a session goes unanswered. A new patient hoping to be seen this week may simply try the next clinic they find.
Your receptionist answers those calls while you work, so the enquiry is waiting for you between appointments rather than lost.
It answers in your clinic's name and tells the caller it's automated.
You decide what it collects: perhaps the patient's name and number, what they'd like to be seen for, whether they're insured or self-paying, and when they're available.
It won't assess symptoms, suggest treatment or say whether something is serious. It passes on your clinic's instructions exactly as you've written them.
If a caller describes an immediate danger to life, it tells them to call 999. When a question is beyond what it knows, it says so honestly, notes when the caller is free and flags it for you.
For every call, you get a recording, a transcript, a summary and a check report. That's on every plan.
The summary tells you who called, what they're looking for and when they're free, so a quick look between sessions is enough. The check report reviews whether your intake questions were answered and whether any urgent call was handled the way you set it up.
A sore shoulder since a football match. Wants to be seen this week.
Example call scenario. An illustration only, not a recording of a real patient call.
At 10.20am, while the physio is mid-session, a caller rings about a sore shoulder that's been bothering him since a football match. He wants to know if he can be seen this week and whether his health insurance covers it.
Your receptionist answers in the clinic name, says it's automated and takes his name, number, the reason for the appointment, his insurer and his availability. It doesn't comment on the injury. It tells him which insurers the clinic accepts, from your clinic information, and that the team will call to book.
After the session, the physio has the summary, recording and check report ready to call him back.
Example call scenarios. These are illustrations, not recordings of real calls.
A caller asks whether you accept their health insurer.
What happens: It answers from the insurers listed in your clinic information, and takes their details.
A caller describes a pain and asks what it might be.
What happens: It won't assess symptoms or suggest treatment. It takes the details for your team.
A caller asks for something you haven't given it an answer to.
What happens: It says so, takes a message with a good time to call back and flags it for you. It doesn't bluff.
Running a dental practice? See our dental answering service.
Patients often research a clinic online before deciding whether to call. Your bespoke AI chat widget answers them on your website, so nobody needs to keep an eye on a chat window between appointments.
Someone reads about your aesthetics treatments late one evening and asks how a consultation works and what it costs. The chat answers from the information you've provided, finds out what they're interested in and takes their details, without offering any clinical opinion.
The transcript and a summary are saved in your Ringzel account. You can call them back or, where available, contact them on WhatsApp.
Aesthetics consultation enquiry. Asked how it works and what it costs.
On the Professional and Premium plans, your receptionist can do more.
On Basic, your receptionist takes the details and you book the appointment.
Type in your clinic's name and Ringzel builds a receptionist from your website and Google listing in about two minutes. Then talk to it in your browser: ask for an assessment, ask about prices, ask whether you need a referral.
No phone needed. No card.
From £99 a month with unlimited calls. Professional, at £179 a month, adds appointment booking, transfers and routing between practitioners. Premium is £299 a month. Every plan includes the recording, transcript, summary and check report for each call and a 14-day free trial with no card to start.
Answers and captures.
Answers, books and routes.
Connects to the rest of your business.
14-day free trial on every plan. No card to start. The trial begins when you create your account. Cancel before day 14 and you owe nothing.
Really happy with Ringzel. It was easy to get set up, and it's been working great for us at Art on Film. The whole experience has been refreshingly simple.
You forward the calls you can't answer, and the service picks them up in your clinic's name. Ringzel's receptionist takes the patient's details and reason for calling, follows your instructions and sends everything back to you.
Yes. Ringzel answers in your clinic's name, tells callers it's automated and captures what they need while you're treating. The same works for osteopaths, chiropractors, opticians, aesthetics clinics and private GPs.
No. It never assesses symptoms or recommends treatment. It only passes on the instructions your clinic has set, exactly as written.
It follows your clinic's urgent-call instructions. If a caller describes an immediate danger to life, it tells them to call 999.
Yes, on the Professional and Premium plans, into the calendar slots you choose. On Basic, it takes the details so you can book the appointment yourself.
Yes. It tells every caller it's automated and never pretends to be a practitioner or member of staff.
Yes. You keep your number and forward only the calls you can't take, whether you're with a patient, don't answer or are closed.
From £99 a month with unlimited calls. Professional, which adds booking, transfers and routing, is £179 a month.
Build a receptionist for your clinic in about two minutes and hear how it handles calls. When you're ready, start your 14-day free trial.
No website or Google listing? Tell us about your business
Build it free in two minutes. Talk to it straight away.
