Halfway up a scaffold or with a mixer running is no time to take a call about an extension. Ringzel's AI answering service deals with it in your company name and turns each enquiry into a written brief: the property, the project, where they are with drawings and planning, and when they want to start.
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See example calls
The calls that matter to a builder are rarely quick ones. A homeowner planning a rear extension. A couple who've just bought a house that needs gutting. A developer with a run of groundworks. Each one could be months of work.
Those calls tend to come in during the working day, when you're on site, and people planning a big project usually ring more than one firm. Your receptionist answers while you work, so you don't hear about the enquiry after someone else has already been round to measure up.
It answers in your company name and tells the caller it's automated.
Extension, loft conversion, renovation, new build or repair: it finds out what they're planning and roughly how big it is.
Address and postcode, whether they own the property, whether they have drawings or planning permission yet, and when they'd like the work to start. You choose the questions.
If you've told it your working area, the types of job you take on or your lead times, it can answer those questions for you.
It won't estimate a job, comment on whether a wall can come out or say what needs planning permission. It takes the question down for you.
If a caller needs something it can't help with, it says so, takes a message with a good time to call back and flags it for you.
After each call, you get the recording, the transcript, a summary and a check report. That's included on every plan.
The summary reads like a short job brief: who called, where the property is, what they want doing, where they are with drawings and planning, and when they'd like to start. The check report checks that those details were captured properly, so you can decide which enquiries to price first.
Single-storey kitchen extension. Planning approved.
Example call scenario. This is an illustration, not a recording of a real call.
A homeowner rings at 11.30am on a Thursday. They want a single-storey kitchen extension and have just had their plans approved.
Your receptionist answers in your company name and says it's automated. It takes the address, the size of the extension, that planning is approved and that they have architect's drawings, and asks when they'd like work to start. When the caller asks for a rough price, it explains that you'll need to see the drawings and site first, as you've set it to say, and asks for the best time for you to call.
You get the summary with the project, the planning status and their preferred start date, plus the recording and check report, ready for when you're off the tools.
Example call scenarios. These are illustrations, not recordings of real calls.
A homeowner rings about repointing a garden wall.
What happens: It takes the job, the address and whether they own the property, and passes the brief to you.
A client rings needing you about a job in progress.
What happens: On Professional and Premium, it can put them through to you. On Basic, it takes the details and passes them to you.
A caller asks for something you haven't given it an answer to.
What happens: It says so, takes a message with a good time to call back and flags it for you. It doesn't bluff.
People planning building work often research online first and send a message before they pick up the phone. Your bespoke AI chat widget talks to them for you, so nobody on your team has to keep an eye on a chat window.
Take someone looking at your website one evening after browsing your loft conversion photos. They want to know if you cover their area and whether you do dormer conversions. The chat answers from the information you've given it about your services, finds out about their house and timescale, and captures the enquiry. The transcript and a summary are waiting in your Ringzel account, so you can call them back or, where available, contact them on WhatsApp.
Dormer loft conversion enquiry. Hoping to start next spring.
On the Professional and Premium plans, your receptionist can take the next step for you.
On Basic, your receptionist takes the details and passes them to you to arrange the visit yourself.
Type in your company name and Ringzel builds a receptionist from your website and Google listing. It takes about two minutes. Then talk to it in your browser like a customer would: ask about an extension, ask if you cover their area, ask how soon you could start.
No phone needed. No card.
Plans start at £99 a month, with unlimited calls on every plan. Professional, at £179 a month, adds bookings, call transfers and team routing. Every plan includes the recording, transcript, summary and check report for every call, and a 14-day free trial with no card to start.
Answers and captures.
Answers, books and routes.
Connects to the rest of your business.
14-day free trial on every plan. No card to start. The trial begins when you create your account. Cancel before day 14 and you owe nothing.
Really happy with Ringzel. It was easy to get set up, and it's been working great for us at Art on Film. The whole experience has been refreshingly simple.
It's a service that answers your calls when you're on site and can't. With Ringzel, an AI receptionist picks up in your company name, takes down the project details and gets them to you.
Yes, on the Professional and Premium plans. It books customers into the times you make available for site visits and quotes. On Basic, it takes the details so you can arrange the visit yourself.
Only a price you've given it, such as a minimum job size or a call-out charge. It won't estimate a building project. It takes the details so you can price the job properly.
No. It won't advise on planning, building regulations or what's structurally possible. It records the question for you to answer.
Yes. It answers in your company name, asks the questions you set and, on Professional and Premium, can route calls to the right person, such as estimating or the site manager.
Yes. Your number stays the same. You choose when calls divert to Ringzel: when you're busy, when you don't pick up or after hours.
From £99 a month with unlimited calls. Professional, which adds bookings, transfers and team routing, is £179 a month. Every plan has a 14-day free trial with no card to start.
Build your receptionist in about two minutes and hear how it handles a building enquiry. When you're ready, start your 14-day free trial.
No website or Google listing? Tell us about your business
Build it free in two minutes. Talk to it straight away.
