Buyers ring about a listing the minute they see it. Tenants ring when something breaks. Your receptionist answers the calls your team can't take, in your agency's name, and passes on the details so nothing sits in a voicemail until morning.
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See example calls
Your negotiators are out on viewings and valuations. The lettings team is doing check-ins. Enquiries keep coming in during evenings and weekends, when people are browsing the portals.
A missed call from a buyer can mean a viewing booked with another agent. A missed call from a vendor can mean a valuation you never got to do. A missed call from a tenant with water coming through the ceiling is a problem that gets bigger by the hour.
Your receptionist picks up those calls, so each one reaches the right person with the details already written down.
Weighing up voicemail, a receptionist or an answering service? Our guide to estate agent answering service vs voicemail vs a receptionist compares them on valuation and viewing calls, including the TPO rules on offers.
To put a figure on those calls, our guide to what missed calls cost estate agents works it out from UK fee and house price data.
It takes the caller's name and number, the property they're asking about and whether they're a cash buyer, have a property to sell or need a mortgage, if those are the questions you want asked.
It captures the address, the type of property and when the owner is free, so a valuer can call back ready to book.
It finds out which property the caller wants, when they want to move and anything you ask it to check before a viewing.
It takes the address, the problem and how urgent it is. If a repair is an emergency under your rules, it gives the tenant your emergency instruction and texts you straight away. If a tenant reports a smell of gas, it gives them the gas emergency number for where they are: 0800 111 999 in Great Britain, or 0800 002 001 in Northern Ireland.
It takes the message and flags what it's about, so the right property manager picks it up.
If it doesn't know something, such as whether an offer has been accepted, it says so and takes a message. It never guesses.
After each call, you get the recording, the transcript, a summary and a check report. That's on every plan.
The summary tells your team at a glance whether it's a buyer, a vendor, an applicant, a tenant or a landlord, what they need and how urgent it is. The check report looks back over the call to confirm the details were captured and that anything urgent was escalated when it should have been.
Every call also comes with its recording and transcript. Our privacy policy explains how call data is handled and how long it's kept.
Wants to view the two-bedroom flat before anyone else does.
Example call scenario. This is an illustration, not a recording of a real call.
It's Saturday afternoon and your office is closed. A caller has just seen a two-bedroom flat on your website and wants to see it before anyone else does.
Your receptionist answers in your agency's name and says it's automated. It confirms which property they mean, asks the questions you've set up, such as whether they have a property to sell and how they're funding the purchase, and takes their availability for a viewing.
On Monday morning, your negotiator has the summary, the recording and the check report waiting, and can ring back with a time. On the Professional plan, the viewing can be booked straight into your calendar during the call.
Example call scenarios. These are illustrations, not recordings of real calls.
A tenant rings about water leaking into their flat.
What happens: It takes the address, the problem and how urgent it is. If it's an emergency under your rules, it gives your emergency instruction and texts you straight away.
A homeowner is thinking of selling and wants a valuation.
What happens: It captures the address, the type of property and when the owner is free, so a valuer can call back.
A caller asks for something you haven't given it an answer to.
What happens: It says so, takes a message with a good time to call back and flags it for you. It doesn't bluff.
Some buyers and tenants would rather type than ring, especially late in the evening. Your bespoke AI chat widget answers them on your website, so nobody has to sit behind a live chat window.
A landlord lands on your lettings page at 10pm wanting to know what your management service covers. The chat answers from the information about your agency, finds out how many properties they have and where, and captures the enquiry.
When the conversation ends, the transcript and summary are saved in your Ringzel account. Your lettings manager can call them back the next day or, where available, contact them on WhatsApp.
Landlord with three flats in town, asking about the management service. Call back tomorrow morning.
On the Professional and Premium plans, your receptionist can do more than take a message.
On Basic, your receptionist captures the full details and passes them to your team to book.
Type in your agency's name and Ringzel builds a receptionist from your website and Google listing. It takes about two minutes. Then talk to it in your browser: ask about a property, request a valuation, report a boiler breakdown as a tenant.
No phone needed. No card.
Plans start at £99 a month, with unlimited calls on every plan. Professional, at £179 a month, adds viewing and valuation bookings, call transfers and team routing. Premium, at £299 a month, adds integrations and reputation management. Every plan includes the recording, transcript, summary and check report for every call, and a 14-day free trial with no card to start.
Answers and captures.
Answers, books and routes.
Connects to the rest of your business.
14-day free trial on every plan. No card to start. The trial begins when you create your account. Cancel before day 14 and you owe nothing.
Really happy with Ringzel. It was easy to get set up, and it's been working great for us at Art on Film. The whole experience has been refreshingly simple.
It's a service that answers your agency's calls when your team can't. Ringzel's AI receptionist picks up in your agency's name, finds out whether the caller is buying, selling, renting or reporting a repair, and gets the details to the right person.
Yes, on the Professional and Premium plans. It books viewings and valuations into your calendar using the slots you choose. On Basic, it takes the caller's availability so your team can book it.
Yes. It takes the address, the problem and how urgent it is. For repairs you class as emergencies, it gives the tenant your emergency instruction and texts you straight away.
It gives them the gas emergency number for where they are: 0800 111 999 in Great Britain, or 0800 002 001 in Northern Ireland. Then it flags the call as urgent for your team.
It answers from the information you give it about your agency. If it doesn't have the answer, such as the status of an offer, it says so and takes a message rather than guessing.
Yes. It works as an answering service for estate agents, letting agents and property management companies. You set different questions for sales, lettings and maintenance calls, and after-hours tenant repair calls follow your own urgent-call rules. Landlords and block management enquiries are taken down for the right person.
Yes. You keep your number and forward the calls you can't take, whether your team is busy, out of the office or closed for the day.
From £99 a month with unlimited calls. Professional, which adds viewing bookings, transfers and routing, is £179 a month. Every plan has a 14-day free trial with no card to start.
Build your receptionist in about two minutes and hear how it handles a buyer, a vendor and a tenant. When you're ready, start your 14-day free trial.
No website or Google listing? Tell us about your business
Build it free in two minutes. Talk to it straight away.
