When you're under a car with the ramp up, the phone keeps ringing in the office. Ringzel's AI answering service answers in your garage's name and takes down the registration, the problem and when the customer wants to come in, so the enquiry is waiting when you're back in the office.
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See example calls
A garage phone rarely goes quiet. Someone wants an MOT before theirs runs out on Friday. Someone's car is making a noise and they want to know if you can look at it. A fleet customer wants three vans serviced next week.
If the workshop is busy and the front desk is empty, those calls go to voicemail, and plenty of drivers simply try the next garage. Your receptionist answers them so the booking stays with you.
It answers in your garage's name and tells the caller it's automated.
It finds out what the driver needs: the registration, the make and model, when the MOT is due, or what the car is doing wrong.
Mileage, whether it's a courtesy car job, preferred drop-off time: you decide what it asks.
If you've given it your MOT price or your Saturday hours, it can answer those questions directly.
If a caller describes a knocking noise, it takes the description down for you. It won't diagnose the fault, estimate a repair cost or tell anyone the car is safe to drive.
If a question goes beyond what it knows, it says so, takes a message with a good time to call back and flags it for you.
After each call, you get the recording, the transcript, a summary and a check report. That's included on every plan.
The summary puts the useful part at the top: the customer, the vehicle, the registration, what they want doing and when. The check report is a second look at the call, checking that those details were captured properly and that anything you marked as urgent was handled the way you set it up.
MOT due Saturday. The brake warning light has just come on.
Example call scenario. This is an illustration, not a recording of a real call.
A customer rings at 10.15am on a Tuesday. Their MOT runs out on Saturday and the car's warning light for the brakes has just come on.
Your receptionist answers in your garage's name and says it's automated. It takes the registration, the make and model, the MOT date and a description of the warning light, and asks when they could drop the car off. It doesn't comment on whether the car is safe. Because you've told it to flag any brake warning, it marks the call as a priority for you.
You get the summary with the customer's details, the vehicle, the deadline and the warning light noted, plus the recording and check report, ready for when you step out of the workshop.
Example call scenarios. These are illustrations, not recordings of real calls.
A driver rings to book an MOT before theirs runs out.
What happens: The registration and dates are taken for you. On Professional and Premium, it can book them into the slots you make available.
A customer rings to ask whether their car is ready.
What happens: It answers only if that's something you've given it. Otherwise it takes a message for you.
A caller asks for something you haven't given it an answer to.
What happens: It says so, takes a message with a good time to call back and flags it for you. It doesn't bluff.
Some drivers check a garage's website before they decide who to call. Your bespoke AI chat widget talks to them for you, so nobody has to watch a chat window between jobs.
A driver lands on your website during their lunch break wanting to know whether you do clutch replacements on their model and how soon they could come in. The chat answers from the information you've given it about your services, takes the registration and what's wrong, and captures the enquiry. The transcript and a summary are in your Ringzel account on Monday morning, ready for you to call them back or, where available, contact them on WhatsApp.
Clutch enquiry on a 2016 Focus, slipping when pulling away. Call back to book in.
On the Professional and Premium plans, your receptionist can do more than take the details.
On Basic, your receptionist takes the details and passes them to you to book in yourself.
Type in your garage's name and Ringzel builds a receptionist from your website and Google listing. It takes about two minutes. Then talk to it in your browser as a customer would: ask for an MOT this week, ask about a service, describe a noise the car's making.
No phone needed. No card.
Plans start at £99 a month, with unlimited calls on every plan. Professional, at £179 a month, adds bookings, call transfers and team routing. Every plan includes the recording, transcript, summary and check report for every call, and a 14-day free trial with no card to start.
Answers and captures.
Answers, books and routes.
Connects to the rest of your business.
14-day free trial on every plan. No card to start. The trial begins when you create your account. Cancel before day 14 and you owe nothing.
Setting your hourly rate? Our guide to garage labour rates and how to set yours works it out from your overheads and sold hours, with UK labour rate benchmarks.
Really happy with Ringzel. It was easy to get set up, and it's been working great for us at Art on Film. The whole experience has been refreshingly simple.
It's a service that answers your garage's calls when nobody in the workshop can. With Ringzel, an AI receptionist picks up in your garage's name, takes the vehicle and booking details, and gets them to you.
Yes, on the Professional and Premium plans. It books customers into the slots you make available. On Basic, it takes the details so you can book them in yourself.
No. It records what the customer describes and passes it to you. It won't diagnose problems, estimate repair costs or say whether a car is safe to drive. It can share fixed prices, such as your MOT fee, if you've given it them.
Only if that information is something you've given it. It answers from what it knows about your garage, and anything else becomes a message for you to call back.
Yes. You can forward calls when you're busy, when you don't answer or when you're closed, so evening and weekend enquiries are still answered.
Yes. You keep your number and forward the calls you can't take.
From £99 a month with unlimited calls. Professional, which adds bookings, transfers and team routing, is £179 a month. Every plan has a 14-day free trial with no card to start.
Build your receptionist in about two minutes and hear how it handles a call to your garage. When you're ready, start your 14-day free trial.
No website or Google listing? Tell us about your business
Build it free in two minutes. Talk to it straight away.
