The first cold snap arrives and every boiler in town seems to give up at once. You're already on one breakdown with three more calls ringing out. Ringzel's AI answering service answers each one you can't reach, in your business name, and lines up the details so you can decide who to see first.
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Heating work comes in waves. Quiet in summer, then the clocks go back and the phone doesn't stop: no heating, no hot water, pressure dropping, a pilot light that won't stay lit.
When you're in someone's airing cupboard with the case off a boiler, you can't answer. The customer with a cold house and young kids isn't going to wait long before trying someone else. Your receptionist takes those calls so each one is logged, even in the busiest week of the year.
It answers in your business name and tells the caller it's automated.
You set what it needs, such as the address, the boiler make if they know it, whether it's no heating, no hot water or both, any error code on the display, and whether anyone in the house is elderly or vulnerable.
A family with no heating in January and a request for an annual service in May are treated differently, following your rules.
If a caller mentions a smell of gas, it gives them the gas emergency number for where they are: 0800 111 999 in Great Britain, or 0800 002 001 in Northern Ireland. For other emergencies you define, it gives your emergency instruction and texts you straight away.
It won't tell customers how to reset or repressurise a boiler, or diagnose a fault. If you have a standard instruction you want passed on, it passes it on exactly as you've set it.
It says so, takes a message with a good time to call back and flags it for you.
For every call, you get the recording, the transcript, a summary and a check report, on every plan.
The summary gives you the address, the boiler, the symptoms and how urgent it is, which makes it easier to sort a winter queue into the right order. The recording and transcript are there if you want to hear exactly what the customer described.
The check report reviews each call: were the details captured properly, and was a breakdown or a gas smell handled the way it should have been.
No heating at 6.15am. Elderly father in the house.
Example call scenario. An illustration, not a recording of a real call.
A caller rings at 6.15am in December. The heating hasn't come on, the boiler display shows a fault code and her father, who is in his eighties, lives with her.
Your receptionist answers in your business name, says it's automated and takes the address and a callback number. It asks for the boiler make and the code on the display, and notes that an elderly person lives in the house, as you've set it to. You've marked no heating with a vulnerable person as urgent, so it follows your emergency instruction and texts you straight away.
When you check your phone, the summary, recording and check report are waiting, with everything you need to decide when to go.
Example call scenarios. These are illustrations, not recordings of real calls.
A customer rings to book their annual boiler service.
What happens: The address and boiler details are taken for you. On Professional and Premium, the service can be booked into your calendar.
A customer rings about their boiler and says they can smell gas.
What happens: It gives the gas emergency number for where they are: 0800 111 999 in Great Britain, or 0800 002 001 in Northern Ireland, and follows your emergency instruction.
A caller asks for something you haven't given it an answer to.
What happens: It says so, takes a message with a good time to call back and flags it for you. It doesn't bluff.
Leaks, bursts and bathroom jobs? See our AI answering service for plumbers.
A boiler replacement is a big decision, and some customers start with questions on your website before they ring. Your bespoke AI chat widget answers those visitors for you, without anyone sitting at a live chat window.
Picture someone researching a boiler replacement on a wet October evening. The chat answers their questions from the information about your business, asks about their current boiler, the size of the house and whether they're thinking about a combi, and captures the enquiry.
The transcript and a summary land in your Ringzel account when the chat ends. From there you can ring them to arrange a survey or, where available, contact them on WhatsApp.
Boiler replacement enquiry, three-bedroom house with a system boiler. Call back in the evening.
On the Professional and Premium plans, your receptionist can also:
On Basic, your receptionist takes the details and you book the work.
Type in your business name and Ringzel builds a receptionist from your website and Google listing. It takes about two minutes. Then talk to it in your browser: report a boiler that won't fire, book a service, ask about a new combi.
No phone needed. No card.
Calls are unlimited on every plan, so a freezing week doesn't mean a bigger bill. Basic is £99 a month. Professional, at £179 a month, adds bookings, call transfers and team routing. Premium is £299 a month. Every plan includes the recording, transcript, summary and check report for every call, and a 14-day free trial with no card to start.
Answers and captures.
Answers, books and routes.
Connects to the rest of your business.
14-day free trial on every plan. No card to start. The trial begins when you create your account. Cancel before day 14 and you owe nothing.
Really happy with Ringzel. It was easy to get set up, and it's been working great for us at Art on Film. The whole experience has been refreshingly simple.
It gives them the gas emergency number for where they are: 0800 111 999 in Great Britain, or 0800 002 001 in Northern Ireland. It does not give any other gas safety advice of its own.
Yes. Calls are unlimited, and each one is answered, logged and summarised, with urgent breakdowns flagged using your rules.
No. It never diagnoses boiler faults or gives repair advice. It only passes on instructions you've set, exactly as you've written them.
Yes, on the Professional and Premium plans. It books into your calendar using the slots you choose. On Basic, it takes the details and you arrange the visit.
Yes, on the Professional and Premium plans. It can route calls and transfer callers to the right person on your team.
Yes. You keep your number and forward the calls you can't take, whether you're busy, not answering or closed.
From £99 a month with unlimited calls. Professional, with bookings, transfers and routing, is £179 a month. There's a 14-day free trial with no card to start.
Build your receptionist in about two minutes and hear how it answers a heating call. When you're ready, start your 14-day free trial.
No website or Google listing? Tell us about your business
Build it free in two minutes. Talk to it straight away.
