A new client may only ring once. If nobody answers, they may try the next firm on their list. Your receptionist answers the calls your fee earners and support team can't take, in your firm's name, and takes down the details of the enquiry so the right person can call back.
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Solicitors spend the day in meetings, at court or on calls with existing clients. Reception covers the front desk, not every line at once. New enquiries can come in over lunch, after work or at the weekend.
Those first calls matter. A caller with a legal problem may be worried, and they want to know someone has heard them. Your receptionist answers, takes their details calmly and makes sure the enquiry reaches your team instead of a full voicemail box.
Comparing voicemail, reception cover, a human legal answering service and AI? Our guide to legal answering service options for UK law firms covers costs and what a first call has to capture under the SRA Code.
It answers in your firm's name and tells the caller it's automated.
You decide what it collects, such as the caller's name and contact details, the area of law, a brief description of the matter, the names of any other parties your firm asks for as part of its own conflict-check process, and how urgent it is.
It can tell callers your opening hours, which areas of law you cover and how your first appointment works, from the information you give it.
It won't interpret a caller's situation, tell them what their options are or suggest what they should do. If a caller asks for advice, it explains that a member of your team will need to speak to them and takes a message.
If your firm handles urgent work outside office hours, it follows the instructions you've set for those calls, including texting you straight away.
If it can't help, it says so, takes a message with a good time to call back and marks it for your team.
After each call, you get the recording, the transcript, a summary and a check report. That's on every plan.
The summary gives the fee earner what they need before they pick up the phone: who called, what the matter is about, which area of law it falls under and how soon they need a response. The check report confirms the intake questions were covered and that anything urgent was escalated as you instructed.
Every call also comes with its recording and transcript. Our privacy policy explains how call data is handled and how long it's kept.
Probate property sale. Private client matter.
Example call scenario. This is an illustration, not a recording of a real call.
At 6.15pm on a Thursday, a caller rings your firm about a problem with the sale of their late mother's house. Your office has closed for the day.
Your receptionist answers in your firm's name, says it's automated and works through your intake questions: their name and number, that it concerns a probate property sale, who else is involved and whether there's a deadline. When the caller asks whether they can stop the sale going ahead, it explains that it can't give legal advice and that a solicitor will call them back.
The next morning, your private client team has the summary, recording and check report, and the caller hears back from the right person first time.
Example call scenarios. These are illustrations, not recordings of real calls.
A buyer rings to ask whether your firm can act on their purchase.
What happens: It takes their details and the matter. On Professional and Premium, it can route the call to your conveyancing team.
A caller asks whether they have a case.
What happens: It explains that it can't give legal advice, takes their details and passes the enquiry to your team.
A caller asks for something you haven't given it an answer to.
What happens: It says so, takes a message with a good time to call back and flags it for you. It doesn't bluff.
Some people start by reading your website before they feel ready to call. Your bespoke AI chat widget talks to them for you, so nobody on your team needs to watch a live chat window.
Someone reading your employment law page late on a weekday evening wants to know whether you take on settlement agreement work and how to arrange a first appointment. The chat answers from the information about your firm, finds out what the matter concerns and captures their details, without giving any legal advice.
When the conversation ends, the transcript and summary are saved in your Ringzel account. A member of your team can call them back or, where available, contact them on WhatsApp.
Employment matter, settlement agreement. Wants a first appointment. Call back in the afternoon.
On the Professional and Premium plans, your receptionist can do more than take a message.
On Basic, your receptionist takes the full details and passes them to your team.
Type in your firm's name and Ringzel builds a receptionist from your website and Google listing. It takes about two minutes. Then talk to it in your browser as a new client would: describe a matter, ask for an appointment, ask for advice and hear how it declines.
No phone needed. No card.
Plans start at £99 a month, with unlimited calls on every plan. Professional, at £179 a month, adds appointment booking, call transfers and routing by department. Every plan includes the recording, transcript, summary and check report for every call, and a 14-day free trial with no card to start.
Answers and captures.
Answers, books and routes.
Connects to the rest of your business.
14-day free trial on every plan. No card to start. The trial begins when you create your account. Cancel before day 14 and you owe nothing.
Really happy with Ringzel. It was easy to get set up, and it's been working great for us at Art on Film. The whole experience has been refreshingly simple.
Yes. Ringzel's AI receptionist answers your firm's calls when your team can't, in your firm's name, and takes the details of each enquiry using the intake questions you set.
It's a service that answers calls on behalf of a law firm or solicitors' practice when the team is unavailable. Ringzel does this with an AI receptionist that captures the enquiry and passes it to the right person.
No. It never gives legal advice, interprets a caller's situation or suggests what they should do. If a caller asks for advice, it explains that a member of your team will need to speak to them.
It asks the intake questions you choose, such as the area of law, a short description of the matter and the names of other parties, then gives your team a summary, recording, transcript and check report.
Recordings come with the transcript, summary and check report for each call. Our privacy policy explains where call data is processed and how long it's kept.
Yes, on the Professional and Premium plans, it can transfer calls. On every plan, it follows the instructions you set for urgent matters, including texting you straight away.
Yes. You keep your number and forward the calls you can't take, whether your team is busy, in meetings or the office is closed.
From £99 a month with unlimited calls. Professional, which adds appointment booking, transfers and routing, is £179 a month. Every plan has a 14-day free trial with no card to start.
Build your receptionist in about two minutes and hear how it handles a new enquiry. When you're ready, start your 14-day free trial.
No website or Google listing? Tell us about your business
Build it free in two minutes. Talk to it straight away.
