Someone's locked out in the rain at 11pm. You're on another job across town, or asleep because you were up at five. Ringzel's AI answering service picks up the calls you forward to it, in your business name, and gets you the address and the details so you can decide whether to go.
No website or Google listing? Tell us about your business
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See example calls
A person stood outside their own front door doesn't leave a voicemail. They ring the next locksmith, and the one after that, until somebody answers.
That's hard when you're a one-person business. You're on your knees drilling a cylinder, driving between jobs or trying to get some sleep between late calls. Your receptionist takes the calls you can't, so the person on the doorstep gets an answer.
It answers in your business name and tells the caller it's automated, then gets straight to what matters.
Street, postcode and any landmark that helps you find it quickly, plus a number you can call them back on.
Whether it's a house, flat, car or business, whether anyone is inside, what kind of lock it is if they know, and anything else you want asked.
You decide what counts as urgent: for example, you can set a caller who says they're locked out right now to be treated as urgent, while someone wanting their locks changed next week after moving house is taken as planned work.
It only gives prices or call-out information you've supplied, and it doesn't share where you or your team are.
For the call types you mark as urgent, it gives your emergency instruction and texts you straight away. If someone describes an immediate danger to life, it tells them to hang up and call 999.
After each call, you get the recording, the transcript, a summary and a check report. That's on every plan.
The summary puts the address and the job at the top, so you can decide in seconds whether to take it and how long it'll take to get there. The recording is there if you want to hear how the caller sounded before you drive out late at night.
The check report reviews the call afterwards: were the location and callback number captured properly, and was an urgent lockout escalated the way you'd set.
Locked out at 10.50pm. Keys and bag inside.
Example call scenario. An illustration, not a recording of a real call.
It's 10.50pm on a Friday and raining. A caller has shut the front door behind her with her keys and bag inside, and she's waiting on the doorstep.
Your receptionist answers in your business name, says it's automated and takes the address and postcode first, then a callback number. It asks whether it's a house or a flat, whether anyone else is inside and what the door is like, as you've set it to. Because you've marked night-time lockouts as urgent, it follows your emergency instruction and texts you straight away.
You get the summary with the address, the situation and her number, plus the recording and the check report.
Example call scenarios. These are illustrations, not recordings of real calls.
A landlord rings to arrange new locks before the next tenant moves in.
What happens: The address and timing are taken for you. On Professional and Premium, planned work can be booked into your calendar.
A driver rings because their keys are locked in the car.
What happens: It takes the location first, then the details you ask for, and handles the call the way you've set it up.
A caller asks for something you haven't given it an answer to.
What happens: It says so, takes a message with a good time to call back and flags it for you. It doesn't bluff.
Not every locksmith enquiry is an emergency. People planning ahead often start on your website, and your bespoke AI chat widget can talk to them while you're out.
A landlord browsing your site between tenancies asks about changing the locks on a flat and adding a window lock. The chat answers from the information you've given it, finds out the address and when the flat is empty, and captures the enquiry. Nobody needs to be sitting at a chat screen.
The transcript and a summary are saved in your Ringzel account when the chat finishes. You can call the landlord back or, where available, contact them on WhatsApp.
Landlord enquiry: lock change and a window lock on an empty flat. Free from the 14th.
On the Professional and Premium plans, your receptionist can also:
On Basic, it takes the details and you arrange the job yourself.
Type in your business name and Ringzel builds a receptionist from your website and Google listing in about two minutes. Then talk to it in your browser: pretend you're locked out, ask about a lock change, ask what areas you cover.
No phone needed. No card.
Unlimited calls on every plan, so a busy weekend of lockouts doesn't cost you more. Basic is £99 a month. Professional is £179 a month and adds bookings, call transfers and team routing. Premium is £299 a month. Every plan includes the recording, transcript, summary and check report for each call, and a 14-day free trial with no card to start.
Answers and captures.
Answers, books and routes.
Connects to the rest of your business.
14-day free trial on every plan. No card to start. The trial begins when you create your account. Cancel before day 14 and you owe nothing.
Working out your rate card? Our guide to what to charge as a locksmith builds daytime and out-of-hours rates from your costs, with UK market prices to check against.
Really happy with Ringzel. It was easy to get set up, and it's been working great for us at Art on Film. The whole experience has been refreshingly simple.
Yes. It takes the address and callback number first, asks your questions, follows your emergency instructions and texts you straight away for the calls you mark as urgent.
It answers the calls you forward to it, including after hours. You choose when to forward, such as when you're busy, not answering or closed for the night.
Only if you want it to. It gives the prices or call-out information you've set and nothing else.
No. It never shares your location or your team's.
Yes, on the Professional and Premium plans. It books into your calendar using the slots you choose. On Basic, it takes the details for you to arrange.
No. It answers in your business name and tells callers it's automated.
From £99 a month with unlimited calls. Professional, with bookings, transfers and routing, is £179 a month. There's a 14-day free trial with no card to start.
Build your receptionist in about two minutes and hear how it handles a lockout call. When you're ready, start your 14-day free trial.
No website or Google listing? Tell us about your business
Build it free in two minutes. Talk to it straight away.
