The scissors, the foils and the gel lamp don't stop for the phone. Your receptionist takes those calls in your salon's name and notes who wants what and when, so the booking doesn't go to the salon down the road.
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See example calls
When you're halfway through a colour or a set of nails, you can't answer without keeping a client waiting. When the salon's closed on a Sunday or you've finished for the evening, the calls keep coming.
When those calls go unanswered, the appointment request can go with them to another salon. Your receptionist picks up, so the request is taken while you carry on working.
Missed calls and no-shows are linked. Our guide to writing a fair salon cancellation policy covers what no-shows cost and how to cut them.
It answers in your salon's name and tells the caller it's automated.
It asks which service they want, whether they have a preferred stylist or therapist, and which days and times suit them.
If you require a patch test before colour or lash treatments, or have a deposit or cancellation policy, it tells callers in your words. It won't give advice on hair, skin or treatments of its own.
If a caller asks something it doesn't know, it says so, takes a message and flags it for you.
After each call, you get the recording, the transcript, a summary and a check report. That's on every plan.
The summary shows you at a glance who called, which service they want, who they'd like to see and when they're free. Check it between clients and ring back, or on Professional, the appointment is already booked. The check report confirms the details were captured properly.
Highlights and a cut before a wedding next Saturday.
Example call scenario. This is an illustration, not a recording of a real call.
It's Tuesday morning and your whole team is with clients. A caller wants a full head of highlights and a cut before a wedding the following Saturday.
Your receptionist answers in your salon's name, says it's automated and asks which stylist they'd prefer and which days work. Because it's their first colour at your salon, it passes on your patch test policy exactly as you've set it. It takes their name and number and notes that the date matters.
Between appointments, you see the summary and call them back to confirm. On the Professional plan, it can book the appointment straight into your calendar while they're on the phone.
Example call scenarios. These are illustrations, not recordings of real calls.
A caller asks whether they need to pay a deposit to book.
What happens: It passes on your deposit rules exactly as you've set them.
A caller asks how much a colour costs.
What happens: It answers from the information you've given it, and takes a message for anything else.
A caller asks for something you haven't given it an answer to.
What happens: It says so, takes a message with a good time to call back and flags it for you. It doesn't bluff.
Some clients browse your website late at night and would rather message than call. Your bespoke AI chat widget answers them for you, so nobody has to sit watching a live chat window.
Someone looking at your nail menu at 11pm wants to know how long a set of gel extensions takes and whether you have anything before Friday. The chat answers from the information about your salon, finds out what they're after and captures their request.
When the conversation ends, the transcript and summary are saved in your Ringzel account. You can ring them back or, where available, contact them on WhatsApp.
Gel extensions, wants a slot before Friday. Thursday or Friday after work.
On the Professional and Premium plans, your receptionist can do more than take requests.
On Basic, your receptionist takes the full request so you can book it yourself.
Type in your salon's name and Ringzel builds a receptionist from your website and Google listing. It takes about two minutes. Then call it in your browser as a client would: ask for a cut and colour, ask about prices, ask whether you do brows.
No phone needed. No card.
Plans start at £99 a month, with unlimited calls on every plan. Professional, at £179 a month, adds appointment booking, call transfers and routing between stylists. Every plan includes the recording, transcript, summary and check report for every call, and a 14-day free trial with no card to start.
Answers and captures.
Answers, books and routes.
Connects to the rest of your business.
14-day free trial on every plan. No card to start. The trial begins when you create your account. Cancel before day 14 and you owe nothing.
Really happy with Ringzel. It was easy to get set up, and it's been working great for us at Art on Film. The whole experience has been refreshingly simple.
Yes, on the Professional and Premium plans. It books appointments into your calendar using the slots you make available. On Basic, it takes the request so you can book it yourself.
It answers your salon's calls when you're busy with clients or closed. Ringzel's AI receptionist picks up in your salon's name, answers questions about your services and takes down appointment requests.
Yes. It answers from the information you give it, such as your price list, services and opening hours. If it doesn't know, it takes a message.
Yes, if you set that up. It passes on your salon's policies exactly as you've written them. It won't give its own advice on hair, skin or treatments.
Yes. You can forward calls whenever you're busy, don't answer or are closed, so evening and Sunday calls are still answered.
Yes. You keep your number and forward the calls you can't take.
From £99 a month with unlimited calls. Professional, which adds appointment booking, transfers and routing, is £179 a month. Every plan has a 14-day free trial with no card to start.
Build your receptionist in about two minutes and hear how it handles a booking request. When you're ready, start your 14-day free trial.
No website or Google listing? Tell us about your business
Build it free in two minutes. Talk to it straight away.
