Consults overrun, nurses are in theatre and the phone keeps going. Ringzel answers the calls your front desk can't reach, in your practice name, and makes sure every pet owner's enquiry gets back to your team.
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Build it free in two minutes. Talk to it straight away.
See example calls
Booster reminders, repeat prescription requests, worried owners, new clients asking whether you're taking on pets. Plenty of it arrives while reception is checking someone in and a dog is barking in the waiting room.
Calls that ring out mean owners ringing back later, or ringing another practice. Your receptionist answers them for you and gives your team a clear list to work through.
For the numbers behind staffing the desk, see our guide to what a veterinary front desk costs, which also covers the RCVS and CMA rules on calls and prices.
It answers in your practice name and tells the caller it's automated.
A repeat prescription request or a question about a booster is logged with everything your team needs to action it.
It won't assess symptoms, suggest treatment or tell an owner whether their pet is seriously ill. It passes on your practice's instructions exactly as you've written them.
When an owner describes an emergency, it gives them your practice's emergency or out-of-hours instruction word for word, such as the service or number you use after hours. It never makes up a number or a service.
Every call comes back with a recording, a transcript, a summary and a check report, on every plan.
Your team sees who called, which pet it concerns, whether they're registered and what they need. The check report reviews whether the right details were taken and whether an emergency call received your instructions.
Thyroid tablets for Pepper. Collecting on Friday.
Example call scenario. An illustration only, not a recording of a real client call.
At 11.15am, a registered client rings. Her cat, Pepper, needs more of his thyroid tablets and she'd like to collect them on Friday.
Your receptionist answers in the practice name, says it's automated and takes her name, Pepper's name, the medication she's asking about and when she'd like to collect. It doesn't comment on dosage or the cat's condition. It explains, using your practice information, that repeat prescriptions are checked by a vet before they're ready.
Your team gets the summary, the recording and the check report, ready to pass to the vet.
Example call scenarios. These are illustrations, not recordings of real calls.
An owner rings because their dog has suddenly become unwell.
What happens: It gives your practice's emergency or out-of-hours instruction word for word. It never makes up a number or a service.
A new owner wants to register their puppy.
What happens: It takes the owner's and puppy's details. On Professional and Premium, routine appointments can be booked into your calendar.
A caller asks for something you haven't given it an answer to.
What happens: It says so, takes a message with a good time to call back and flags it for you. It doesn't bluff.
People moving to the area or getting a new puppy often look up practices online first. Your bespoke AI chat widget answers them on your website, so nobody on reception needs to watch a chat window.
A new owner asks through your website whether you're registering new puppies and what's included in your first vaccination appointment. The chat answers from the information you've given it, takes their details and the puppy's age, and stays clear of any health advice.
The transcript and a summary are saved in your Ringzel account. Your team can call them back or, where available, contact them on WhatsApp.
New puppy, nine weeks old. Asked about registering and the first vaccination appointment.
On the Professional and Premium plans, your receptionist can do more than take a message.
On Basic, your receptionist takes the details and your team makes the booking.
Type in your practice name and Ringzel builds a receptionist from your website and Google listing in about two minutes. Then talk to it in your browser as an owner would: register a new kitten, ask for a repeat prescription, ask what happens out of hours.
No phone needed. No card.
From £99 a month with unlimited calls. Professional, at £179 a month, adds appointment booking, transfers and routing within the practice. Premium is £299 a month. Every plan includes the recording, transcript, summary and check report for each call and a 14-day free trial with no card to start.
Answers and captures.
Answers, books and routes.
Connects to the rest of your business.
14-day free trial on every plan. No card to start. The trial begins when you create your account. Cancel before day 14 and you owe nothing.
Really happy with Ringzel. It was easy to get set up, and it's been working great for us at Art on Film. The whole experience has been refreshingly simple.
It's a service that answers your practice's calls when your team can't. Ringzel's receptionist picks up in your practice name, takes the owner's and pet's details and sends everything back to your team.
Yes. Ringzel answers client calls in your practice name, tells callers it's automated and handles routine requests such as repeat prescriptions and new client enquiries the way you set.
No. It never assesses symptoms or recommends treatment. It only passes on your practice's instructions, exactly as written.
It gives them your practice's emergency or out-of-hours instruction word for word. It never makes up a number or an alternative service.
Yes, on the Professional and Premium plans, into the slots you choose. On Basic, it takes the details and your team books the appointment.
Yes. It tells every caller it's automated and never pretends to be a vet, nurse or receptionist.
Yes. You keep your number and forward only the calls your team can't take, whether lines are busy, a call goes unanswered or you're closed.
From £99 a month with unlimited calls. Professional, which adds booking, transfers and routing, is £179 a month.
Build a receptionist for your practice in about two minutes and hear how it handles client calls. When you're ready, start your 14-day free trial.
No website or Google listing? Tell us about your business
Build it free in two minutes. Talk to it straight away.
